Return And Refund Policy
At The Jean Co., we strive to provide our customers with the best possible shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the following guidelines to understand our process:
Returns
You have 30 days from the date of receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To initiate a return, please contact our customer service team at cs.thejeanco@gmail.com. They will guide you through the process and provide you with a return shipping label. Please note that returns sent without prior authorization will not be accepted.
Once we receive your returned item and verify its condition, we will process your refund. Please allow up to 10 business days for the refund to be credited back to your original payment method. Keep in mind that it may take additional time for your bank or credit card company to process the refund.
Exchanges
If you wish to exchange your item for a different size, color, or style, we recommend returning the original item and placing a new order for the desired item. This will ensure a faster and smoother process.
Exceptions
While we strive to accommodate all returns, there are certain items that cannot be returned:
- Perishable goods such as food, flowers, or plants
- Custom products or personalized items
- Personal care goods such as beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you have any questions or concerns about the eligibility of your item for return, please contact our customer service team for clarification.
European Union 14-Day Cooling Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same conditions apply as mentioned above, including the item being unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Please note that this cooling off period is in addition to our standard 30-day return policy.
Contact Us
If you have any further questions or require assistance with your return or refund, please don't hesitate to contact our customer service team:
Trade name: The Jean Co.
Phone number: [INSERT PHONE NUMBER]
Email: cs.thejeanco@gmail.com
Physical address: 14 Sheridan Row, Worcester WR4 0SF, United Kingdom
VAT number: [INSERT VAT NUMBER]
Trade number: [INSERT TRADE NUMBER]
We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly and efficiently.