Terms Of Service
Welcome to The Jean Co.! We are dedicated to providing you with high-quality American retro jeans that are stylish, comfortable, and timeless. Before you start shopping, please take a moment to review our Terms of Service to ensure a smooth and enjoyable experience.
1. Product Information
At The Jean Co., we offer a wide range of American retro jeans for both men and women. Our collection features various styles and colors, including low waist loose jeans and star print asymmetric designs. We take pride in using premium materials and paying attention to detail, ensuring that each pair of jeans provides a unique and fashionable look for our customers.
2. Ordering Process
When placing an order with us, please ensure that you provide accurate and complete information. This includes your shipping address, contact details, and any specific instructions for delivery. We strive to process and ship orders promptly, but please note that delivery times may vary depending on your location.
3. Returns and Refunds
We want you to be completely satisfied with your purchase from The Jean Co. If for any reason you are not happy with your order, we offer a 30-day return policy. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable.
If you need to initiate a return, please contact us at cs.thejeanco@gmail.com within 30 days of receiving your item. We will provide you with a return shipping label and instructions on how and where to send the package. Once we receive and inspect the returned item, we will notify you of the refund status. Approved refunds will be processed within 10 business days and credited back to your original payment method.
4. Damages and Issues
Upon receiving your order, please inspect the items carefully. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately at cs.thejeanco@gmail.com. We will evaluate the issue and make it right by either replacing the item or issuing a refund.
5. Contact Information
If you have any questions, concerns, or need further assistance, please don't hesitate to reach out to us. You can contact our customer service team at cs.thejeanco@gmail.com. Our physical address is 14 Sheridan Row, Worcester WR4 0SF, United Kingdom.
Thank you for choosing The Jean Co.! We look forward to providing you with exceptional American retro jeans and excellent customer service.